Jean-Baptiste Stefel

Last Occupation : Nice Systems - EMEA - Project Manager

Depending on Global & National Client Services , I was responsible for the implementation portion of the total client experience including communication, documentation, site preparation, installation and sign-off upon completion of solution delivery.
I had to act as a proactive and client-centric interface between the client and NICE Systems, and ensures that internal clients, technical staff, and management are kept aware of project status, issues, and escalations. They have ultimate accountability for on-time and high quality project delivery.

I had to manage multiple, parallel projects through solution delivery using formal project planning and budget management techniques.
Accountable for the Statement of Work (SOW) and Project Plan, along with all related materials, work products, updates, etc.
Plan, estimate, and organize overall implementation of NICE products including equipment delivery, site readiness, managing resources for the project, installation, and training.
Provide daily direction, motivation, and support to project team.
Coordinate with and be responsible for working with the Solution teams on implementing solutions that require customizations and added value services.
Plan for project contingencies and anticipate variations that may affect resources, successful implementation, and revenue recognition.
Manage applications through the various lifecycle stages from the sale through design and delivery.
Ihad to identify and categorized acceptable levels of risk and potential impact of risk factors.
I also served as the communication link between the client and NICE throughout the entire project.